❌ 取消訂單 / Cancellation
您可於下單後 48 小時內申請取消訂單。退款將於核准後 3–5 個工作日內 原路退回。
You may cancel your order within 48 hours of placing it. Refunds will be processed to your original form of payment within 3–5 business days after approval.
🔁 退換貨說明 / Returns & Exchanges
我們的退換貨期為 30 天。若購買日起超過 30 天，恕無法提供退款或更換。
Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
為保障個人衛生，僅接受未開封、包裝完整的商品申請退換，並需附上購買憑證。
For hygiene reasons, only items that are sealed, unused, and in original packaging are eligible for return, along with proof of purchase.
⚠️ 退換服務目前僅限中國內地與日本地區，其他國家與地區暫時無法提供退換服務，對此造成的不便我們深感抱歉。
⚠️ Returns and exchanges are currently available only in Mainland China and Japan. We apologize for any inconvenience this may cause for customers in other regions.
📦 無法退貨項目 / Non-returnable Items
以下情況將無法辦理退貨或僅可部分退款（若適用）：
The following are non-returnable or may only qualify for partial refund (if applicable):
-
商品非原始狀態、已拆封、缺件或因非本店疏失導致損毀
-
超過 30 天後才提出退貨申請
-
特價或促銷品項（僅常規售價商品可退款）
💳 退款流程 / Refunds (if applicable)
我們收到並檢查退回商品後，將發送電子郵件通知是否通過退款審核。通過後，我們將在若干工作日內辦理退款。
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. Approved refunds will be issued within a few business days.
💡 未收到退款 / Late or Missing Refunds
若您尚未收到退款，請依序確認以下事項：
If you haven’t received your refund:
-
再次確認您的銀行帳戶
-
聯絡您的信用卡發卡行（可能有延遲）
-
聯絡您的銀行（處理時間可能需數日）
若仍未收到退款，請聯絡我們：kawaharacorp@gmail.com
🔄 瑕疵品更換 / Exchanges (if applicable)
僅針對有瑕疵或損壞的商品提供換貨。請於商品送達後 72 小時內聯繫我們並提供照片說明。
We only replace items if they are defective or damaged. Please contact us within 72 hours of delivery with a description and photo.
🎁 禮品退貨 / Gifts
若商品於購買時標註為禮物並直寄給您，符合條件的退貨將以電子禮品卡方式補發。
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit in the form of a gift card.
✉️ 退貨寄送 / Return Shipping
如需退貨，請先來信聯繫我們：kawaharacorp@gmail.com
To return your product, please contact us at kawaharacorp@gmail.com
退貨運費需由買方自行負擔，恕不退還已支付的運費。建議選擇可追蹤的物流方式，並保留寄送憑證。
Return shipping costs are the responsibility of the customer and are non-refundable. We recommend using a trackable shipping method and retaining your receipt.